Payment policy

Last updated: 24/11/2025

1. Accepted Payment Methods At Ouvira, we offer various secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Apple Pay
  • Google Pay
  • Credit and Debit Cards: Visa, Maestro, MasterCard, American Express
  • Shop Pay
  • Bank Transfers (for bulk orders – please contact us for details) All payments are processed in Australian Dollars (AUD).

2. Payment Processing Payment must be made at the time of purchase. Orders will only be processed and shipped once full payment has been received. If a payment is declined or fails, the order will not be confirmed.

Once your order is complete, you will receive an order confirmation via email. Your invoice will be sent to the provided email address and will include all relevant details of your purchase.

3. Pricing and Currency All prices on Ouvira are in Australian Dollars (AUD). Prices are subject to change without prior notice. Applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing Ouvira uses SSL encryption and trusted payment gateways to ensure the security of your transactions. We do not store credit card or payment details.

5. Refunds and Chargebacks Refunds are processed in accordance with our returns and refund policy. Unauthorised chargebacks will be disputed. If you encounter any issues, please contact us first at support@ouvira-official.com

6. Fraud Prevention Ouvira reserves the right to cancel or suspend any orders suspected of fraud or unauthorised activity. Additional identity verification may be required for high-value transactions.

7. Contact Information:

Storename: Ouvira (part of Devecom Group)
Address: Koningstraat 26, 6121 HT Born, Limburg, Netherlands
Company Registration Number: 85992070
Branch Number: 000051996812
VAT Number: NL004218953B49

Contact Us

Preferred contact method: Email

Customer Service Hours (GMT+10)

Monday – Friday: 09:00 – 17:30
Saturday: 10:00 – 15:00
Sunday: Closed

We aim to respond within 24 hours.